The main challenge for training is incorporating it into current practice. To assist with this we have developed the concept of “forma-coaching“. Basing ourselves firstly, on what exists (that which the participant already knows) in order to be able to build on a solid base and reinforce self confidence.

We then distil new ideas through sharing experiences, analysing best practice and those tools already existing either within the enterprise or elsewhere.

Most importantly we will carry out numerous exercises, debriefing in feed forward style (for future options).

The following are some themes which can be developed on a “made to measure” basis.

The suggested number of days may vary according to the intensity of the work and the size of the group:

Leadership exercises for operational managers
To act as a leader is to allow each individual to operate at their optimum level of performance, through the creation of a work environment which stimulates motivation, co-operation, cohesion, communication and thus confidence.

Giving meaning/direction to management
- Taking a step back from day to day management
- Putting management into perspective and thus enabling a feeling of group involvement
- Acquiring tools and techniques

Knowing how to fix objectives
- Negotiating realistic objectives
- Establishing a plan of action
- Supporting the contributions of the team with respect to senior management and other departments/ services in the company

Knowing how to delegate
- Developing a method of delegating as much in terms of the business (that which needs to be delegated) as the ways of delegating ( how to negotiate delegation)
- Making delegation a measurable investment

Developing or reinforcing social intelligence
- Knowing one’s behavioural tendencies and staying in touch
- Strengthening collaborative relationships
- Encouraging confidence
- Overcoming limiting behaviour, dissension and inefficiency in the work group
- Evaluating potential to better develop competencies
- Understanding the fundamentals of emotional intelligence
- Making the best use of daily managerial tasks

Forming a winning team
- Understanding ones’ role in the team
- Analysing the teams’ strengths and weaknesses
- Creating and maintaining team spirit in work
- Working proactively as a team
- Recognising individual responsibilities
- Building up confidence in one’self and others
- Problem solving in a team

Successful team management in a cross cultural context
- Learning to maximize the benefits of cultural differences
- Learning to manage a multi cultural team

Developing colleagues’ potential through coaching
- Discovering the process of coaching and integrating into leadership role
- Learn to nurture trust
- Revealing talents and raising individual performance
- Integrating into management practice such behaviour as active listening, fixing objectives, implementing an action plan, and respecting the individual.
- The training uses many practical exercises.

Team coaching
- Learning project management through coaching
- Team building based on coaching techniques
- Inspiring an atmosphere of coaching in the company

Looking in the same direction
- Having a more positive view of the communication methods used by colleagues and of the preferred method of communication
- Understanding difficulties experienced by some colleagues in working together, and how to reduce and/resolve them
- Communicating a message effectively
- Gaining the  confidence of colleagues through communication  in ways in which they are familiar

Speaking in public
- Presenting a project
- Defending/arguing a point of view or idea.
- Speaking during a meeting
- Structuring a speech, diction, rhythm of delivery and body language.
Various exercises with or without camera, with or without computer (structured around Powerpoint presentations).
- Analysis of speeches and presentations, discussion of ways to improve performance with practical exercises.

Leading effective meetings
- Effective and dynamic ways of conducting different types of meetings
- Mastering the principal techniques for leading a meeting
- Ability to mobilise the energy and skills of colleagues

Conflict management
- Learning to manage conflict through non-aggressive communication
- Anticipating, defusing and managing interpersonal conflicts in a team

Communicate, understanding the client to improve the deal
- Understanding the power of a sales project which is backed up by experience
- Adopting a broader view of individual based sales in order to trigger the win-win situation
- Gaining self-confidence and assurance during negotiation

Writing with ease (Writing course)
- Training in writing letters, memos, emails, press releases and technical reports.
- Course designed to all those, ranging from secretaries through general workers to management-level employees, who need editorial and writing skills.
- Small groups of maximum 7 to 8 people

Deciding on an internal or external Communication strategy – including a crisis strategy
- Deciding what to say and to whom depending on the context (communication plan and effective measures)
- Establishing the key message and corporate identity
- Becoming conversant with communication tools: the advantages, challenges, costs etc…

Communication in times of crisis
- Laying the groundwork : essential steps
- Identifying the steps to take for different scenarios
- During the crisis «  the show must go on” carrying on with business and maintaining a positive corporate image
- Developing the emotional intelligence to facilitate appropriate communication both internally and externally
- Dealing with the press
- Motivating the workforce

Insuring good press relations – media training
- Briefing the corporate spokes person to respond to journalist’s questions and above all to pass on key messages
- Building confidence through exercises, with or without the use of a video camera

The module begins with a presentation of the Belgian and international media and an explanation of their way of working. The presentation begins to answer questions such as how to maintain productive relationships with the media, what the journalist is really looking for, and how a journalist works.

The training continues with a series of exercises that include working face-to-face, handling telephone and television interviews, and situations where body language plays an important role.

Improving one’s charisma and developing skills of persuasion
- Understanding the implicit view we have of the world including the profound aspirations which guide us either consciously or unconsciously.
- Pinpointing  limiting beliefs and adopting beliefs which will assist in developing skills of persuasion
- Identify and adopt the verbal and non-verbal skills of those who exert a strong influence on their environment – learning defining behaviours  and adapting them to different situations

Improving self confidence
- Boosting self confidence… a life’s work!
- Well-developed self-confidence facilitates the assumption of responsibilities and results in ability to sell

Assertiveness training – daring to say “no”
- Learning assertiveness techniques whilst maintaining respect for others in all circumstances
- Managing aggressive behaviours in order to avoid conflict